Discover the biker in you

FAQs

What types of eBikes do you offer?

We offer high-quality electric mountain bikes (eMTBs) that are comfortable, reliable, and ideal for exploring Lourdes and the Pyrenees.

Do I need prior experience to ride an eBike?

No prior experience is required. Our eBikes are easy to use, and we provide a quick tutorial before your ride. Routes are available for all skill levels.

Is it family friendly?

Yes, our services are family friendly. We have suitable eBikes for teenagers and can recommend relaxed, scenic routes that are great for all ages.

Do you offer delivery?

Yes, we offer mobile delivery of eBikes to Lourdes and surrounding areas within a 10 km radius. Just choose your location at booking.

How do I book a rental or guided tour?

You can book easily through our website. Choose your date, number of bikes or tour participants, and add any extras like delivery.

What is your cancellation policy?

You can cancel up to 48 hours before your booking for a full refund. Cancellations less than 48 hours before may not be refundable. See our Terms and Conditions.

What happens if an eBike is damaged or stolen?

Customers are responsible for any loss or damage during the rental period. We recommend reviewing our damage and theft policy in the Terms and Conditions.

Are helmets and safety gear included?

Yes, we provide helmets and can also supply locks and repair kits upon request at no extra charge.

Do you offer group bookings or custom tours?

Absolutely! We can arrange custom tours or group bookings with a local guide. Contact us directly for tailored experiences.

What should I bring on a ride?

We recommend wearing comfortable clothes, bringing water, sunscreen, and a phone or camera to capture the stunning scenery.

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