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Privacy

Privacy Policy

1. Introduction

At Lourdes eBikes, we are committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and French data protection laws (Loi Informatique et Libertés).

2. Data Controller

The data controller responsible for your personal data is:

Lourdes eBikes
Address: Argelès-Gazost, 65400, Hautes-Pyrénées, France
Email: info@lourdesebikes.com
Phone: [Insert your business phone number]

3. Personal Data We Collect

We collect the following types of personal data when you interact with us:

  • Name, email address, and phone number (for bookings or inquiries)
  • Address or delivery location (for mobile eBike delivery)
  • Payment information (processed securely through third-party providers)
  • IP address and device/browser data (for analytics and website performance)

4. How We Use Your Data

We use your personal data to:

  • Process and manage your bookings and payments
  • Deliver eBikes to your location
  • Communicate with you about your reservation
  • Send important updates and promotional offers (with your consent)
  • Improve our website and services (analytics and cookies)

5. Legal Basis for Processing

We process your personal data based on:

  • Contract: To fulfill a rental or tour agreement
  • Legal obligation: For invoicing, tax, and insurance requirements
  • Consent: For marketing communications
  • Legitimate interest: To improve our services and prevent fraud

6. Data Sharing

We may share your data with:

  • Payment processors (e.g., Stripe, PayPal)
  • Booking platforms (if used)
  • Website analytics providers (e.g., Google Analytics)
  • Local authorities, if required by law

We never sell or rent your personal data.

7. Data Retention

We retain your data only as long as necessary for the purposes listed above, and to comply with legal obligations (e.g., accounting rules require us to keep invoices for 10 years in France).

8. Your Rights

Under GDPR and French law, you have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete data
  • Request deletion of your data (right to be forgotten)
  • Object to or restrict processing
  • Withdraw consent at any time (for marketing)
  • Data portability (receive a copy in a structured format)
  • File a complaint with the CNIL (www.cnil.fr)

To exercise these rights, contact us at [Insert email].

9. Cookies

Our website uses cookies to improve your browsing experience and gather anonymized analytics data. You may accept or refuse cookies via your browser settings or the cookie banner.

For more information, please refer to our Cookie Policy.

10. Data Security

We take appropriate technical and organizational measures to protect your data, including encryption, secure payment gateways, and restricted access.

11. Transfers Outside the EU

We only transfer data outside the EU where adequate safeguards are in place, such as standard contractual clauses approved by the European Commission.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the effective date updated below.

Last updated: 01.01.2025

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